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Continuing Dental Education

Why are Your Patients Angry and Fearful and What Can You Do About It? – a live webinar

Dave Carsten, DDS, MAGD

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This course is part of the Association for Continuing Dental Education Joint Live Webinar Series.


This course is part of the Association for Continuing Dental Education Joint Live Webinar Series*

Course Description

Relational leadership, narrative leadership, and emotional intelligence are evident in highly effective, smoothly running, and cohesive teams. Learn how to put these elements to work in your unit and beyond. Learn about communication and empathy. Have more fun and prevent burnout. Deal with difficult situations better. Your words, thoughts, and actions affect you, your patients, and people around you.

Learning Objectives

At the conclusion of this course, participants will be able to:

  • Understand listening as a skill and be able to demonstrate it.
  • Understand communication as a skill and be able to demonstrate it.
  • Understand and be able to demonstrate how to work with conflict.
  • Explain how “bad” behavior can be understood.
  • Explain power and leadership.
  • Describe how roles, urgency, team, and task determine leadership.


Dr. Dave CarstenDr. Dave Carsten is a native of the Pacific northwest graduating from Washington State University with a Bachelor of Science in Biochemistry and a DDS from the University of Washington School of Dentistry. He started practice in 1984 and was 13 years as faculty at Oregon Health Sciences University teaching predoctoral students, 5 years at the University of Southern California, and currently teaches in the GPR program at OHSU. Dr. Carsten is a Master in the Academy of General Dentistry, a Fellow in the American College of Dentists, a Fellow in the Academy of Dentistry International, a Fellow of the Pierre Fauchard Society, and a member of the Pacific Coast Society of Prosthodontics. He is a lecturer and published author on diverse topics and also is the recipient of the Award of Distinction in continuing education from the Academy of Dentistry International. He has held various leadership positions in the local and state dental associations, amongst them president of the Clark County Dental Society twice and a member of the Pacific Northwest Dental Conference Leadership Committee. He has also been a national delegate for the Academy of General Dentistry and a state delegate for the Washington State Dental Association. He currently is a member of the ADA steering committee for the DLOSCE. He is the primary lecturer for the COORS study club for health care professionals.

Course Logistics

Wednesday, June 14, 2023

Online Webinar

The dental professional

5:00pm – 7:00pm Pacific Standard time


2 hours


*The University of Washington in conjunction with the Association for Continuing Dental Education (ACDE), along with 30 of its member schools jointly presents the “ACDE Webinar Series”

This series features university-based key opinion leaders presenting numerous topics on multiple dates and times. Presentations are available to meet every dental health care professional’s schedule and interests.

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The University of Washington is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) through joint efforts between the University of Washington and Oregon Health Sciences University.

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The University of Washington is a member of the Association for Continuing Dental Education.

University of Washington designates this activity for 2 continuing education credits.