Tien Jiang, DMD, MEdLecture
This course is part of the Association for Continuing Dental Education Joint Live Webinar Series.
This course is part of the Association for Continuing Dental Education Joint Live Webinar Series*
In clinical practice, we are constantly met with patients who don’t “get it”, whether their home oral hygiene behaviors never change or they resist accepting treatment. Our automatic reaction may be to blame them. But what about us? In the age of social media, the dental team is constantly faced with dispelling misinformation and false advertising. This combined with dental anxiety and existing mistrust create constant communication barriers between patients and dental providers. Simple and concise patient education tools in the dental setting can combat these factors and potentially improve patient outcomes. Stop blaming the patient, and let’s improve our own techniques. This session will make you rethink how you engage with patients. You will learn how to revitalize patient education by applying simple concepts of readability, plain language, and communication techniques.
As a result of attending this course you should be able to:
- Explain readability in the context of patient communication and oral health education.
- Define plain language and prepare an example of using it for your next written/spoken communication.
- Identify at least three communication techniques from the American Medical Association that will improve patient understanding.
Tien Jiang received her Bachelor of Arts from Dartmouth College in Linguistics and French. She then pursued dentistry at the Harvard School of Dental Medicine (HSDM). While a pre-doctoral student, Dr. Jiang became interested in dental education and was selected as a Fellow in the Academic Dental Careers Fellowship Program through the American Dental Education Association. After graduating cum laude and earning a Doctor of Dental Medicine degree at HSDM, Dr. Jiang moved to the Midwest to specialize in Prosthodontics at the University of Illinois at Chicago (UIC). During her residency, Dr. Jiang also completed a Master of Education in Instructional Leadership at the UIC College of Education. Her research involved evaluating UIC’s pre-doctoral small group learning curriculum, as well as a review of dental faculty retention and recruitment methods.
She is a member of the American College of Prosthodontists, American Dental Education Association, American Dental Association, and the Massachusetts Dental Society.
- Dr. Jiang has no relevant financial relationships to disclose.
- The staff of the University of Washington Office of Continuing Dental Education have no relevant financial relationships to disclose.
Thursday, February 22, 2024
The dental professional
5:00pm – 6:00pm Pacific Standard time
*The University of Washington in conjunction with the Association for Continuing Dental Education (ACDE), along with 35 of its member schools jointly presents the “ACDE Webinar Series”
This series features university-based key opinion leaders presenting numerous topics on multiple dates and times. Presentations are available to meet every dental health care professional’s schedule and interests.
Conflict of Interest
In accordance with the ADA CERP Standard V., everyone involved in planning or presenting this educational activity will be required to disclose any relevant financial relationships with commercial interests and this information will be made available to participants at the start of the course.
As a continuing education provider, University of Washington Continuing Dental Education is responsible for ensuring the content, quality and scientific integrity of all continuing dental education activities for which credit is provided. The School is also responsible for taking steps to protect against and/or disclose any conflict of interest of the faculty/instructors presenting those courses.
Cancellation and Refunds
For this live webinar, a registration refund will be issued for cancellations received by Thursday, February 22, 2024. Registration will remain open until the webinar begins – NO REFUNDS will be accepted once the webinar has begun. Cancellations must be received in email to firstname.lastname@example.org The cancellation request must include: the name of the course, name of the person registered, name of the person requesting the cancellation, and the reason for the cancellation.
By providing my information, I consent to receive communication via mail, email, fax, and phone from the University of Washington Continuing Dental Education office. The Continuing Dental Education office will not share your information with anyone.
Dental education institutions have an obligation to disseminate new knowledge related to dental practice. In so doing, some presentations may include controversial materials or commercial references. Sponsorship of a continuing education course by the University of Washington does not necessarily imply endorsement of a particular philosophy, procedure, or product by this institution.
The University of Washington Continuing Dental Education cautions continuing dental education participants that there are potential risks of using limited knowledge when incorporating new techniques and procedures into the practice of dentistry, especially when the continuing education course has not provided supervised clinical experience and/or competency tests in the techniques or procedures.
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University of Washington
Continuing Dental Education
Seattle, WA 98195-7137
The University of Washington is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) through joint efforts between the University of Washington and ACDE member schools.
The University of Washington is a member of the Association for Continuing Dental Education.
University of Washington designates this activity for 1 continuing education credit.