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Continuing Dental Education

Building the Dentist/Patient Relationship: Using Evidence to Inform Practice – a live webinar

Laura Dempster, (Hon)BSc, DDS, MSc (ORTHO), FRCD(C)

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This course is part of the Association for Continuing Dental Education Joint Live Webinar Series.


This course is part of the Association for Continuing Dental Education Joint Live Webinar Series*

Course Description

This evidence-based presentation will discuss the science behind the dentist/patient relationship, and what factors are most meaningful in fostering rapport leading to positive oral health outcomes. Evidence from the health professions literature will highlight the importance of trust, empathy, professionalism and communication in building a relationship with patients. Discussion will include a study of patient and dentist perceptions of qualities each consider important to the dentist/patient relationship and the impressions each has with respect to what constitutes a “good” dentist. The ultimate objective is achieving a win-win scenario for clinicians and patients, with each benefiting from the mutual respect and support they provide to each other.

Course Objectives

As a result of attending this class, you will be able to:

  • Identify the five principles important to building a relationship between dentists and their patients.
  • Differentiate the different types of trust and how they relate to the dentist/patient relationship.
  • Describe and appraise factors that contribute to building the dentist/patient relationship.


Dr. Laura DempsterLaura Dempster is a Professor at the Faculty of Dentistry, University of Toronto, and the inaugural holder of the Kamienski Professorship in Dental Education Research. She received her PhD from the Institute of Medical Science, University of Toronto; MSc from the Department of Clinical Epidemiology and Biostatistics, McMaster University; and BSc in Dentistry (Dental Hygiene) from the Faculty of Dentistry, University of Toronto. The Dental Research Institute at the Faculty of Dentistry recently established a new research theme: Education Research in Dental and Related Sciences, whose scope comprises interests on a broad range of topics that cross health disciplines. Laura is responsible for advancing this new theme and is looking forward to collaborating with members of the Wilson Centre and other interested scientists on issues related to health professions education. Her research interests lie in the relationship between patient and clinician variables in dental anxiety, the characterization of those variables in student clinicians, and the diversity between novice and expert clinicians in the diagnosis, management, and treatment of dental anxiety.


  • Dr. Dempster has no relevant financial relationships to disclose.
  • The staff of the University of Washington Office of Continuing Dental Education have no relevant financial relationships to disclose.

Course Logistics

Friday, August 29, 2023

Online Webinar

The dental professional

5:00pm – 6:30pm Pacific Standard time


1.5 hours


*The University of Washington in conjunction with the Association for Continuing Dental Education (ACDE), along with 30 of its member schools jointly presents the “ACDE Webinar Series”

This series features university-based key opinion leaders presenting numerous topics on multiple dates and times. Presentations are available to meet every dental health care professional’s schedule and interests.

Conflict of Interest
In accordance with the ADA CERP Standard V., everyone involved in planning or presenting this educational activity will be required to disclose any relevant financial relationships with commercial interests and this information will be made available to participants at the start of the course.

As a continuing education provider, University of Washington Continuing Dental Education is responsible for ensuring the content, quality and scientific integrity of all continuing dental education activities for which credit is provided. The School is also responsible for taking steps to protect against and/or disclose any conflict of interest of the faculty/instructors presenting those courses.

Cancellation and Refunds
For this live webinar, a registration refund will be issued for cancellations received by Friday, August 29, 2023. Registration will remain open until the webinar begins – NO REFUNDS will be accepted once the webinar has begun. Cancellations must be received in email to The cancellation request must include: the name of the course, name of the person registered, name of the person requesting the cancellation, and the reason for the cancellation.

By providing my information, I consent to receive communication via mail, email, fax, and phone from the University of Washington Continuing Dental Education office. The Continuing Dental Education office will not share your information with anyone.

Dental education institutions have an obligation to disseminate new knowledge related to dental practice. In so doing, some presentations may include controversial materials or commercial references. Sponsorship of a continuing education course by the University of Washington does not necessarily imply endorsement of a particular philosophy, procedure, or product by this institution.

The University of Washington Continuing Dental Education cautions continuing dental education participants that there are potential risks of using limited knowledge when incorporating new techniques and procedures into the practice of dentistry, especially when the continuing education course has not provided supervised clinical experience and/or competency tests in the techniques or procedures.

Contact Us

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University of Washington
Continuing Dental Education
Box 357137
Seattle, WA 98195-7137

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The University of Washington is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) through joint efforts between the University of Washington and ACDE member schools.

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The University of Washington is a member of the Association for Continuing Dental Education.

University of Washington designates this activity for 1.5 continuing education credits.