UW School of Dentistry


Communications Skills I-Techniques

Lisa Heaton

1 Credit / Quarter 2 (Winter, First Year)

Course Description

Introductory communication skills, with an emphasis toward the skills needed for interviewing patients. The course is presented in seminar format. Credit/No Credit only

Educational Objectives

The student will increase their knowledge in the effective use of communication skills in dentistry. specific objective include: 1) recognition and demonstration of nonverbal communication behaviors including eye contact, body positioning, and gesturing, 2) demonstration of active listening behaviors including questioning, paraphrasing, clarification, and empathy, 3) identifying the basic components of a patient interview, 4) developing strategies for improving the effectiveness of patient interviews. The topics covered in this course and ORALM 514 will be applied in ORALM 515.

Course Outline

  • Course Introduction (Dr. Lisa Heaton, Course Director)
  • Verbal Communication Skills in Health Care (Dr. Lisa Heaton)
  • Non-Verbal Communication (Dr. Lisa Heaton)
  • Listening Skills (Dr. Lisa Heaton)
  • Communicating with Children (Dr. Jacqueline Pickrell)

Course Expectations

To successfully meet the requirements of this course the student must attend the entire seminar.
Effective Winter Quarter 2007, completion of on-line course evaluation is a requirement of this course.  Failure to comply will result in an “Incomplete” grade being assigned.

Competencies Addressed

UWSOD Competency 23. Apply the principles of behavioral science that pertain to patient-centered oral health care.

*last updated: 1/31/2013