UW School of Dentistry

DENT 520

Clinical Practice Management I

Sandra Phillips

1 Credit / Quarter 8 (Summer, Second Year)

Course Description

Designed to provide the student with the knowledge required to manage a patient pool during the clinical program and in a future dental practice including: obtaining a patient pool, comprehensive treatment planning, patient management in accordance with professional codes, risk management strategies, dental law, patient financial account management and contemporary biohazardous materials guidelines. First didactic course in a series of eight clinical practice management courses (see DENT 551-7).

Educational Objectives

The student will gain knowledge in the management of a patient pool in various practice settings. The objectives will be for the student to be able to (1) manage patient needs in comprehensive patient care, (2) develop and implement a comprehensive plan of care, (3) engage in sound risk management strategies, (4) participate in the management of patients’ financial accounts and (5) practice sound infection control and other biohazard management.

Course Outline

Lecture topics include: patient management strategies (e.g., appointment control, bonding strategies, communication, conflict management and accident/incident reports); infection control (e.g., overview of infectious diseases, governing agencies, compliance mechanisms and waste management); risk management (e.g., health care law, the doctor/patient relationship, informed consent and informed refusal, dental record keeping and chart audits); and introduction to financial operations (e.g., financial policy overview, case presentation and financial arrangements, bookkeeping and billing systems, cashiering and third party and private billing).

Competencies Addressed

  • UWSOD Competency 2: Communicate the risks and benefits of proposed care and alternative treatment strategies available, then obtain expressed consent for treatment conveyed by a patient or legal guardian.
  • UWSOD Competency 18: Practice dentistry within the ethical standards of the dental profession and the law.
  • UWSOD Competency 20: Utilize business and management skills to conduct an efficient and effective clinical practice.
  • UWSOD Competency 24: Evaluate different models of oral health care management and delivery.

Course Expectations

To successfully meet the requirements of this course, the student is expected to attend lectures and demonstrate his/her knowledge of the lectures and supplemental reading material through completion of a course project.

Effective Winter Quarter 2007, completion of on-line course evaluation is a requirement of this course. Failure to comply will result in an “Incomplete” grade being assigned.


  • Clinical Practice Management (Syllabus), DENT 520
  • Clinic Procedures Manual, University of Washington School of Dentistry
  • Infection Control in the Dental Environment, University of Washington School of Dentistry
  • Course Website

*last updated: 2/12/2013