Computers and Your Dental Office

Marcus Bing, Information Technology Expert

Saturday, January 25, 2014

University of Washington
Health Sciences Center, Room D-209
Seattle, Washington 98195

This course is designed for anyone who uses a computer in a dental office.

Download Course Application Form
Register Online (available until two days before the course).

Registration and Continental Breakfast: 8:00am – 8:30am
Morning Topic – Technology Fundamentals: 8:30am – 12:00pm
Afternoon Topic – Advanced Technical Issues: 1:00pm – 4:30pm

Until January 23 (after, $10 more)

Half Day – morning or afternoon:
$89.50/Dental Hygienist, Dental Assistant and Office Staff
$125.50/Current Dental Alumni Member

Whole Day – price includes lunch for participants attending the whole day:
$179/Dental Hygienist, Dental Assistant and Office Staff
$251/Current Dental Alumni Member

CREDITS: Half day – 3.5 hours
Whole day – 7 hours

* This course is eligible for a 10% tuition discount if you are a current member of the UW Dental Alumni Association.

Course Description

Most dentists and their staff never had the opportunity to take a course on “Dental Computing”. Information currently available is usually from friends, nerds using tech-speak, trade articles, other dentists, and a plethora of salesmen touting “the best dental technology EVER”. I am going to talk with you about the mysteries of computing, in terms YOU can understand.

The current and future use of computers in the dental office can be confusing. I’m going to help minimize the confusion and arm you with the basics so you can minimize downtime and staff frustration. I will also provide you real world examples of what you can expect when operating, maintaining and securing your network.

This is a forum in which there are NO dumb questions, where salesmen are not allowed, and we will all learn what to expect and not expect from technology and the vendors who provide it. Only then, can we live in digital harmony.

WARNING: this course contains sarcasm and may not be suitable for some audiences. Please attend at your own RISK!

Morning Topic: Technology Fundamentals

12 Truths about Computer Systems

Components of a Dental Network

  • Servers
  • PCs
  • Network
  • Internet
  • Security
  • Peripherals

Dental Applications

  • Dental Management System
  • Image Management/Capture System
  • Letter writing Systems
  • Electronic claims


  • Internet & Browser
  • Email/website

Ongoing Maintenance and Support

  • Monitoring & Maintenance
  • Backup systems
  • The manufacturers and suppliers
  • Remote Access

Afternoon Topic: Advanced Technical Issues

Choosing your IT Vendors

  • Questions to ask your software and hardware vendors
  • Utilizing Support/Help Desk
  • Warranties

Your computers as a marketing tool

  • PowerPoint/Slide shows in front office and operatories
  • Patient education/entertainment


  • Email
  • Personal web surfing
  • Antivirus
  • Firewall
  • Monitoring

Course Objectives

As a result of attending this course, you will:

  • Have a better understanding of how the computer industry works and what to expect when employing computer technology.
  • Know all about computers and servers – the differences between them, the quality of their components and how to purchase the right ones for your practice.
  • Have a better understanding of network security and potential risks.
  • Be able to communicate effectively with technology integrators and ensure that they understand your needs and expectations.


MARCUS BING, Medical/Dental Division Manager at NextpointIS, has been working in the computer industry nearly 20 years.  Since 2001 when he formed his own company, Monroe Data Solutions, Marcus has focused his consulting and technical services to the dental industry.  He enjoys an excellent reputation in the industry for his humor, honesty and judgment, and is among the best at making technology understandable, and tolerable, for his clients. He “Tells It Like It Is” and coaches his clients on how to live in today’s far-less- than-perfect digital world.

Marcus graduated from Wittenburg University (Ohio) with a BA in Business and Economics.  After school he worked for an international software development company where he watched computer technology evolve from mainframes to the PCs we know today.

Marcus provides pre-construction consulting for new or re-modeling offices, consults on hardware and software acquisition, and manages systems installation, integration services, system training and post installation maintenance services to dental and other small business clients.  He fully understands what most of you don’t know, and what you need to know, to successfully live with computer systems, their vendors and support resources.

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The University of Washington is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

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The University of Washington is a member of the Association for Continuing Dental Education.

University of Washington designates this activity for 7 continuing education credits for the whole day, 3.5 continuing education credits for a half day.

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